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Track Your Claim or Complain
Enter your Claim or Complain No to track its status.
Shipping Documents
All essential forms and guides in one place. Click to download.
Shipment Booking Form
Standard form to book domestic and international shipments at PAFEX counters or via email.
Customs Declaration Form
Required for all international shipments. Declares contents, value, and applicable HS codes.
Rate Card 2024
Current pricing for domestic express, international courier, air freight, and ocean freight services.
Claim / Complaint Form
Use this form to raise a claim or complaint regarding a damaged or missing shipment.
Packing Guidelines
Best practices for packaging fragile items, electronics, perishables and documents to prevent damage.
Terms & Conditions
Our standard terms of carriage, liability policies, and service conditions for all PAFEX shipments.
Documents Required for Shipping
| Shipment Type | Required Documents | Optional |
|---|---|---|
| Domestic Document | Sender & receiver ID proof | Invoice (if commercial) |
| Domestic Parcel | Sender & receiver details, contents declaration | Insurance form |
| International Courier | Customs declaration, invoice, passport copy, AWB | Packing list, certificate of origin |
| Air Freight (Inbound) | Commercial invoice, packing list, airway bill | Insurance, MSDS for hazardous goods |
| Air Freight (Outbound) | Invoice, packing list, export declaration | Certificate of origin, SLI |
| Ocean Freight (FCL) | Bill of Lading, commercial invoice, packing list | Insurance, fumigation certificate |
| Ocean Freight (LCL) | House Bill of Lading, invoice, packing list | Certificate of origin |
| E-Commerce Returns | Original AWB / order ID | Return authorization (RA) |
Prohibited Items
PAFEX cannot accept the following items. Attempting to ship prohibited goods may result in confiscation, legal action, and account suspension.
Not Sure About Your Item?
If you are unsure whether your item can be shipped, contact our team before booking. We will advise you on the correct procedure.
Contact Our Team📞 +91 22 69693000